FAQs
We want to ensure you can find answers to your questions. Navigate below to a list of popular topics.
Feel free to chat us if you can't find the answer to your question.
What is the return policy?
You may return most new, unused items within 30 days of delivery for a refund or store credit. To be eligible for a return:
The item must be in new, unused condition, with all original packaging and accessories.
Returns received in damaged, used, or incomplete condition may be denied or subject to a restocking fee.
Once your return is approved, you’ll receive instructions for shipping your item back to our facility or to the respective fulfillment partner.
Non-Returnable Items
For hygiene and safety reasons, consumable products such as hair care, grooming sprays, disinfectants, oils, and similar items cannot be returned.
Please double-check your order before completing your purchase.
Third-Party Fulfilled Products
Some products on our website are shipped directly from the brand or third-party merchant.
In those cases, their return policy applies.
We recommend reviewing the brand’s return guidelines or contacting them directly for specific instructions.
If you’re unsure whether your item was fulfilled by Mobile Barber Supply Co. or a third party, reach out to our team and we’ll assist you with next steps.
How to Start a Return
- Email mobilebarbersupplyco@gmail.com with your order number, product name, and reason for return.
- Our team will confirm eligibility and provide the appropriate return address or brand contact.
- Ship the item back using a trackable shipping method. Once received and inspected, a refund or store credit will be issued.
Where Is My Order?
If your order tracking details shows that your package was delivered, but you can't find it within 1-2 days of expected delivery:
- Ensure your shipping address is correct
- Check for a notice of attempted delivery
- Search the area of your delivery location for your package, like your mailbox or wherever else you receive mail
- Check with neighbors to see if someone else received or accepted the package
- Wait an additional 1-2 days as some packages may be reported as delivered up to 36 hours prior to arrival
How Do I Sign Up For Promotional Email Updates?
Need to stay up-to-speed on all of the latest updates from Mobile Barber Supply Co.? Our emails offer must-have information on exclusive offers, product promotions, and sales.
You can sign up by:
- Filling in the "Email" box in the footer of any webpage of mbsupplyco.com (except during the checkout process)
- Select the checkbox to opt-in to receive emails when registering for an account
Don't miss out!
How is my personal information used?
You share certain personal information with MBSCo. when you shop with us in our stores online. We describe the types of information we collect and how we use that information in our Privacy Policy. There are certain choices you can make about how we collect and use certain information. You can learn about these choices in our Privacy Policy. MBSCo. may obtain contact details and other personal information regarding media contacts and influencers from a variety of sources including Cision.
Estimated Delivery Times
During the holiday season, our shipping policies may change. Please see our Terms & Conditions for more.
Order fulfillment processing times may vary based on product availability and how your item is being shipped. The delivery timeframes you see at checkout are only estimates and are based on the method of delivery, including both processing time and the time your item is in transit, and start the day after the order is placed.
Still Need Help?
Something you don't find above or just need help finding what you need? Hit us up!
Chat with us
Simply head on to mbsupplyco.com and chat with an agent
EMAIL US
Email us directly at mobilebarbersupplyco@gmail.com